IACA Office Hours – Employee Engagement and Morale

IACA Office Hours

Employee Engagement and Morale

July 13, 2021


Thank you to all who attended! We had a great discussion! Below are some highlights.


Challenges and contributors to decreased engagement/morale

  • Call center environment
  • Lower salaries/lack of salary increases
  • Freeze on bonuses/increases due to pandemic
  • Increased workload
  • Lack of financial resources to celebrate/appreciate staff


Ideas and actions taken to increase engagement and/or morale


  • Newsletter (including positive comments only newsletter)
  • Managers sharing information with other staff
  • Monthly stipend
  • Department-wide increase
  • Surveying staff to get input on ways to increase engagement/morale
  • Daily stand-up
  • Providing staff access to mental health and wellness resources
  • Team meetings focused on non-business topics (i.e. vacations, pets, hobbies, etc.)
  • Training


Other engagement ideas

  • Recognition for achievements, including from upper management and across sections
  • Potlucks
  • Using a blackboard or whiteboard for trivia, updates, etc.
  • Personal projects
  • Theme days/Wacky Wednesdays/Jersey Day
  • Appreciation cards/certificates
  • Rotate staff to different section every Friday/General staff rotation through sections
  • Jeans days (other than Fridays)
  • Alternative work schedules
  • After hours party
  • Photography contest for framing to go on walls